7ezb Frequently Asked Questions
Everything you need to know about registering, depositing via bKash or Nagad, cricket betting, bonuses, account security, and responsible gaming at 7ezb.
This FAQ covers the most common questions from 7ezb players across Bangladesh — from Dhaka, Chittagong, Sylhet and beyond. Whether you are new to the platform or a returning player, the answers below will help you get started, sort out any account issue, and play with confidence. If your question is not listed here, contact our 24/7 support team at [email protected].
Account & Registration
How do I create a 7ezb account?
Creating a 7ezb account takes under two minutes. Visit the 7ezb Login page, click the registration option, enter your mobile number, choose a password, and confirm your age is 21 or above. You will receive an OTP to your registered number for verification. Once confirmed, your account is live and you can make your first deposit immediately via bKash, Nagad, Rocket, or USDT.
What documents do I need for KYC verification on 7ezb?
7ezb accepts your Bangladesh National ID card (NID), passport, or birth certificate for KYC verification. Upload a clear photo of your document along with a selfie. Verification typically completes within 24 hours. Players who complete KYC unlock higher deposit and withdrawal limits and gain full access to all 7ezb features.
I forgot my 7ezb password — how do I reset it?
To reset your 7ezb password, go to the 7ezb Login page and click 'Forgot Password'. Enter your registered mobile number and you will receive an OTP. Use that OTP to set a new password. If you no longer have access to your registered number, contact 7ezb support at [email protected] with your account details and KYC documentation for manual identity verification.
Can I have more than one 7ezb account?
No — 7ezb strictly allows one account per person, per device, and per mobile number. Creating multiple accounts to claim duplicate bonuses is a violation of the Terms & Conditions and will result in all accounts being permanently closed and any winnings forfeited. If you believe a duplicate account was created fraudulently in your name, contact support immediately.
How do I close my 7ezb account?
To close your 7ezb account, email [email protected] with the subject 'Account Closure Request' from your registered email or mobile number. Include your username and reason. The support team will process your request within 48 hours, return any real-money balance to your registered payment method, and confirm closure in writing. Note that self-exclusion is also available if problem gambling is your concern.
Deposits & Withdrawals
How long does a bKash deposit take on 7ezb?
bKash deposits on 7ezb are credited instantly — typically within 30 seconds of a successful bKash transaction. If your deposit does not appear after 5 minutes, take a screenshot of your bKash transaction confirmation and send it to [email protected]. Our team will manually credit the amount within 30 minutes during business hours in Bangladesh Standard Time.
What is the minimum deposit amount on 7ezb?
The minimum deposit on 7ezb is ৳200 BDT for bKash, Nagad, Rocket, and Upay transactions. For USDT (TRC-20 or ERC-20), the minimum is equivalent to approximately ৳500 BDT at the current exchange rate. There is no maximum deposit cap, though large deposits may trigger an additional KYC review for security purposes.
What is the minimum withdrawal amount on 7ezb?
The minimum withdrawal on 7ezb is ৳500 BDT for bKash, Nagad, Rocket, and Upay. For USDT withdrawals, the minimum equivalent is ৳1,000 BDT. Withdrawals to the same payment method used for your most recent deposit are processed fastest. Ensure your account KYC is complete before requesting a withdrawal to avoid delays.
How long do withdrawals take on 7ezb?
Most 7ezb withdrawals to bKash, Nagad, and Rocket are processed within 1 to 4 hours during Bangladesh Standard Time business hours. USDT withdrawals typically confirm on-chain within 30 minutes to 2 hours depending on network congestion. During peak periods such as BPL season or major cricket tournaments, processing may take up to 12 hours. Withdrawals never exceed 24 hours for verified accounts.
Does 7ezb charge fees on deposits or withdrawals?
7ezb does not charge any platform fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their standard transaction charges at their end. For USDT transfers, standard blockchain network (gas) fees apply and are set by the network, not by 7ezb. Always check your payment provider's fee schedule before transacting.
Games & Gameplay
What cricket betting markets does 7ezb offer?
7ezb offers a wide range of cricket betting markets including match winner, top batsman, total runs, over/under, man of the match, and live in-play betting. Coverage spans BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Test series, and all Bangladesh Tigers home and away matches. Live odds are updated ball-by-ball during in-play events.
Can I play 7ezb on my mobile phone?
Yes — 7ezb is a fully mobile-optimised platform designed for Android and iOS users in Bangladesh. The site runs smoothly in your phone's browser without requiring any app download. All features including cricket betting, live casino, slots, crash games, and deposits via bKash or Nagad are fully available on mobile. A stable internet connection (4G or Wi-Fi) gives the best live casino experience.
Are the games on 7ezb fair and certified?
Yes — all slot and casino games on 7ezb use certified RNG (Random Number Generator) systems provided by licensed game studios including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. This means every spin, card draw, and crash outcome is independently randomised and cannot be manipulated. RTP (Return to Player) percentages are publicly disclosed by each provider and typically range from 94% to 98%.
What slots are available on 7ezb?
7ezb hosts hundreds of slot titles from leading providers including Pragmatic Play, Microgaming, NetEnt, and Habanero. Popular titles include Gates of Olympus, Sweet Bonanza, Wolf Gold, and Starburst. New games are added regularly. All slots are playable directly in the browser on mobile — no download needed. Use the Slots section on 7ezb to browse the full library filtered by provider or feature.
Does 7ezb offer live casino games?
Yes — 7ezb's live casino section is powered by Evolution Gaming and Ezugi, offering real-time streamed tables for Baccarat, Blackjack, Roulette, Teen Patti, Andar Bahar, and game-show titles like Crazy Time and Dream Catcher. Tables run 24/7 with professional dealers. A stable 4G or Wi-Fi connection is recommended for the best live casino experience on your mobile in Bangladesh.
Bonuses & Promotions
What welcome bonus does 7ezb offer to new players?
7ezb offers a welcome bonus to newly registered players in Bangladesh on their first deposit. The exact bonus amount and terms — including the wagering requirement and minimum deposit threshold — are published on the 7ezb Casino promotions page and updated regularly. Always read the full bonus T&C before claiming to understand rollover requirements and eligible games.
What is a wagering requirement and how does it work on 7ezb?
A wagering requirement (also called rollover) means you must bet the bonus amount a set number of times before you can withdraw the bonus as cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before withdrawing. 7ezb clearly states the wagering requirement for each promotion on the bonus terms page. Casino slots typically contribute 100% toward wagering; sports bets may contribute differently depending on odds.
Do free spins expire on 7ezb?
Yes — free spins issued by 7ezb carry an expiry date, typically 7 days from the date of issue unless otherwise stated in the promotion terms. Any unused free spins after the expiry window are removed automatically. Winnings from free spins are usually subject to a wagering requirement before withdrawal. Check the specific promotion terms on 7ezb for the exact expiry and wagering conditions.
Can I use a bonus on cricket betting as well as casino games?
It depends on the specific promotion. Some 7ezb bonuses are valid for both sports betting (including cricket) and casino games, while others are casino-only or sports-only. The eligible product categories are always listed in the promotion terms. As a general rule, sports betting contributions toward wagering requirements may differ from slot contributions — check the T&C for each active offer before playing.
Safety & Responsible Gaming
Is 7ezb safe to use in Bangladesh?
7ezb uses SSL encryption to protect all account data, transactions, and personal information for every player in Bangladesh. All deposits and withdrawals are processed through verified payment channels including bKash, Nagad, Rocket, and USDT. The platform uses certified RNG systems for casino games, and all player accounts are protected by two-factor OTP authentication. 7ezb is committed to fair play and data security for all Bangladeshi users.
What is the minimum age to play on 7ezb?
The minimum age to register and play on 7ezb is 21 years old. This is a strict requirement — no exceptions. All accounts go through age verification as part of the KYC process. Any account found to belong to a person under 21 will be permanently closed and all funds returned. 7ezb takes the protection of minors extremely seriously.
How do I self-exclude from 7ezb?
To self-exclude from 7ezb, email [email protected] with the subject 'Self-Exclusion Request'. Include your registered mobile number, username, and preferred exclusion period: 6 months, 1 year, or 5 years. Your account will be locked within 1 hour of confirmation. During self-exclusion you will not receive any marketing from 7ezb and cannot re-register. Your remaining balance is returned to your registered payment method within 3 working days.
Can I set deposit limits on my 7ezb account?
Yes — 7ezb offers deposit limit tools that let you cap how much you can deposit daily, weekly, or monthly. To set a deposit limit, go to Account Settings and select the Responsible Gaming section, or contact [email protected]. Reducing a limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period to prevent impulsive decisions. These tools are part of 7ezb's commitment to responsible gaming for all Bangladesh players.
What should I do if I think gambling is becoming a problem for me?
If you feel gambling is affecting your finances, relationships, or mental health, act immediately. Contact 7ezb support at [email protected] to request a time-out, deposit limit reduction, or self-exclusion — all applied within the hour. You can also reach the National Mental Health Helpline in Bangladesh (Kaan Pete Roi) at 01779-554391. Seeking help is the right call and 7ezb's support team will respond without judgment, 24/7.
How do I contact 7ezb customer support?
7ezb customer support is available 24/7 in Bangladesh Standard Time (BST, UTC+6). The primary contact method is email: [email protected]. When emailing, include your registered mobile number and a clear description of your issue to receive the fastest response. For urgent responsible gaming requests such as self-exclusion or account locks, mark your email subject accordingly and the team will prioritise your case within 1 hour.